Refund Policy

1. Full Refund Eligibility

You are eligible for a full refund if all of the following apply:

• Your request is made within 14 days of purchase
• No training sessions have been completed
• No digital deliverables (resumes, cover letters, etc.) have been provided
• No workshops, portal, or platform access has been used

2. Partial Refund

If you've already received some services or deliverables - such as completed training sessions, platform or portal access, or digital products - a partial refund will be available based on what's been provided.

In this case, reach out to me at [email protected] and we'll work out what's fair together.

3. Industry Standard Non-Refundable Situations

As is standard across the industry, refunds are not available in the following situations:

• Request made more than 14 days after purchase
• All training sessions in your package have been completed
• Final digital deliverables (resume, cover letters, etc.) have been delivered
• Workshop, portal, or platform access has been fully used
• Services purchased during promotional periods marked as "final sale"

4. How to Request a Refund

To request a refund, send an email to Tekla Toppings business admin at [email protected] with:

• Your full name
• Email address used for purchase
• Date of purchase
• Service or product purchased
• Reason for your request

Please send it to the admin and not directly to me, since they need to process and find your info in the systems first before I can receive the details. You will then receive a response from me within 3-5 business days.

4.5 Refund Processing & Payment Methods

All payments are processed securely through Airwallex, our primary payment gateway. I do not store your full payment card details on my servers. If you paid by card through checkout, do not send a bank transfer. A bank transfer is only for a special case that is not a card checkout, and only when I agree to it in writing before any money is sent. Approved refunds are processed within 5-10 business days from the date of approval and will be returned to your original payment method.

Please note: The time for a refund to appear on your card or bank statement depends on your payment provider (typically 3-10 business days). Charges and refunds are in USD. GEL amounts on the site are display-only and do not change the USD amount charged or refunded. Currency conversion fees charged by your bank, if applicable, are non-refundable.

4.6 Installment (Split Payment) Refunds

For products purchased on a two-installment split-payment plan (Live Training Cohort and Premium Implementation), the following applies:

• The 14-day satisfaction guarantee applies to each installment from its own charge date.
• If you cancel before the second installment is charged, the second charge is cancelled and you may be eligible for a refund of the first installment under the standard 14-day rule.
• If services have already been rendered, any refund is calculated against the individual service item values listed above, on the same basis as a partial refund.
• Core Career Platform is a single full payment only, so the standard refund terms in sections 1-3 apply.
• Live Training Cohort's second installment is charged automatically 21 days after the first. Premium Implementation's second installment is charged automatically 30 days after the first. Both charges use the payment method from checkout.
• If you paid by card and the second charge fails, do not send a bank transfer. Access stays off until that second payment is completed through the system. We cannot give access by hand before it succeeds. When the card charge succeeds, access is restored automatically. The full rule is in the Terms of Service, section 4.2.
• A bank transfer does not complete a card checkout, and it does not stop the card from being charged again. Asking us to sort out a transfer you sent after paying by card is not a refund of the plan under sections 1-3.

4.7 VIP Inner Circle (monthly subscription)

VIP Inner Circle is a $20 USD per month subscription, not a one-time package. The 14-day package rules in sections 1-3 and the split-payment rules in section 4.6 do not apply to VIP Inner Circle except as stated here.

Cancel is not a refund. Cancel at teklatoppings.com/vip-login. That stops future charges. You keep access until the end of the month you already paid. A refund is a request to return money already charged. Email [email protected].

• First month: if you request a refund within 14 days of the first charge and you have not used the Telegram invite or joined the channel, you are eligible for a full refund of that first month. We then cancel the subscription so no further months are charged.
• Access used: if you have already joined the channel or used the invite, that month is treated as access used. We will still cancel future charges. A refund of the current month is at our discretion.
• Later months: each renewal is a charge for that month of access. After you have had access for that month, that charge is not refundable except for special circumstances in section 5 (duplicate charge, our error, or similar).
• Charged after a timely cancel: if we charged a month after you cancelled in time through /vip-login, email [email protected]. That charge is refunded.

5. Special Circumstances

For situations such as medical emergencies, technical issues on my end, or duplicate charges - please reach out directly to me and I'll handle it on a case-by-case basis.

6. Chargebacks & Disputes

I'm committed to resolving any concerns you have directly and fairly. Before initiating a chargeback with your bank or payment provider:

1. Please contact me first at [email protected] or [email protected]
2. I will work with you to resolve the issue within 3-5 business days
3. If eligible, refunds are processed faster through our standard refund process than through chargeback disputes

7. Policy Updates

Tekla Toppings Limited may update this policy from time to time. The policy in effect at the time of your purchase applies to that transaction.

8. Questions?

If you have any questions about this policy, feel free to reach out: